Mock inspections

Your dedicated consultant  will visit your service to carry out a full mock inspection.

You will need to have all key documents ready on the day so the consultant  can choose what to review, if their is anything missing - don't worry , the consultant will add anything missing to the action plan and support you to ensure compliance is met 

Here's what we’ll do:

• Interview the Registered Manager or main contact person

• Speak with staff

• Look at staff and service user files – including DOLS and medication records

• Check staff supervision and appraisal records

• Review staff training logs

• Check logs for complaints and compliments

• Review incident, accident, and safeguarding logs

• Read policies and procedures

• Review daily living records and night records for service users

• Give feedback to management at the end of the visit

The inspection process can be announced to your team or kept unannounced to stimulate a normal inspection with CQC 

Following on from the inspection, your consultant will write a full report based on the findings.

They will also:

• Review your last CQC inspection report to understand past issues and see what improvements have been made

• Provide clear, helpful feedback to support better outcomes

Access Needed

To carry out the mock inspection properly, we will need access to:

• MAR charts (medication records)

• Staff and service user files

• Policies and procedures

• Logs for compliments, complaints, incidents, and safeguarding

The Registered Manager should be available so we can share early feedback before the full report is sent.